Sydney restaurant outraged after being slapped with TWO separate surcharges on El Camino Cantina bill
Outraged diner pays $34 for a single cocktail – and you won’t believe the bar’s sneaky “extra”
- Diner outraged by restaurant surcharges
- The restaurant added a 6.5% “location surcharge”
- Aussies complained about ‘underhanded’ tactics
A Sydney restaurant has been shocked after a popular eatery added a sneaky surcharge to its bill that left it paying an eye-watering $34 for a single cocktail.
The man had ordered a Cadillac Mango Margarita from one of El Camino Cantina’s restaurants on Friday night.
When he checked his bill, he was stunned to find that on top of the $32 drink price he had been slapped with an unexpected $2.08 ‘venue surcharge’ and processing fee of additional cards of 0.46 cents.
El Camino Cantina is owned by the Pacific Concepts restaurant group – formerly part of Rockpool Dining Group.
Restaurant shocked after realizing Sydney eatery El Camino Cantina charged it a 6.5% ‘venue surcharge’
angry customer said news.com.au not only were the prices already “extremely high”, but there were 6.5% site fees, credit card charges and a tip request.
“All of this should be paid for by the restaurant as an expense they provide…can’t they claim this against the tax as a business expense anyway?” he said.
The client said he was now hesitant to go out to restaurants since he found out about the underhanded tactic.
“I’m appalled at how companies really destroy customer trust by going out for a meal,” he said.
Pacific Concepts defended the surcharge.
“Card processing fees and service charges are commonplace in the Australian hospitality industry and cover various costs incurred by businesses,” he said.
“We are completely transparent about fees, which are listed on our menus, websites and receipts at Pacific Concepts restaurants.”
Australians have taken to social media to express their frustrations with restaurants that add surcharges and push customers to tip
However, diners were caught up in the charges, with many expressing their surprise and frustration online.
“Extras should be as visible as the price on the menu, not just in small print under menu items,” one customer said.
“Sneaky fees added to the menu of each of their sites, be warned. Stay away,” said another.
Others called management’s “continued attempt to enforce tipping” “pathetic.”
Restaurant group Pacific Concepts said it was “fully transparent about fees, which are listed on our menus, websites and receipts.”
QR code ordering – which has become commonplace during the Covid-19 pandemic – has been criticized by customers for asking for tips before staff have provided service, let alone service worthy of a tip.
Last year, Australians took to social media to implore hospitality venues to stop copying American tipping culture.
Customers said Australians should not be expected to tip in bars and restaurants when wages were high and food and drink were already among the most expensive in the world.
In the United States, these jobs pay far less – reducing costs for businesses – with the understanding that staff will earn money from tips.
Daily Mail Australia has contacted Pacific Concepts for comment.