Woman shocked after Jetstar canceled Perth-Adelaide flight five hours before trip and rescheduled with 11 HOUR air journey
- Perth wife Claire Bagot was about to fly to Adelaide
- His Jetstar flight was canceled five hours before takeoff
- She was then offered an 11 a.m. and a nine a.m. flight
A woman has slammed Jetstar for canceling her short flight hours before takeoff and then offering her alternative flights that would take half a day to get to her destination.
Perth wife Claire Bagot uploaded a video to TikTok with flight details as she called the low-cost airline.
She explained that she had booked a flight from Perth to Adelaide, which usually takes three hours, but was canceled by Jetstar just five hours before departure.
“If anyone wants to let me know how Jetstar is still in business, I’d love that,” she began.
Perth wife Claire Bagot (pictured) had her three-hour flight to Adelaide canceled by Jetstar just hours before take-off and was offered an alternative 11-hour journey instead
“My flight was canceled five hours earlier, lovely. Those were the two alternative flight options I had.
Ms Bagot pointed to the two alternative flights, departing Perth airport at 5.35pm and 10.45pm.
The first option was an 11 hour 15 minute trip including two flights, while the other was a nine hour 50 minute trip which also required two flights.
“Eleven hours and fifteen minutes or nine hours and fifty for a normally three-hour flight,” she added.
“It’s what I want to do, and I can’t even do it on the day I’m supposed to.”
Viewers of Ms Bagot’s post also criticized the low-cost airline for flight cancellations, delays and poor service.
“Why is Jetstar so terrible who runs it,” one wrote.
Another said: ‘We had the exact same experience! AND you must collect your baggage and check it in AGAIN during your layover.
‘They canceled our GC>PER flights and gave us a nice 8 hour layover in MEL. At midnight. With a toddler,” added a third.
One woman suggested flying with Rex instead as it’s ‘cheaper’ and ‘better’.
Ms Bagot slammed the budget airline in a video posted to her TikTok account, asking how Jetstar was ‘still in business’ (stock image)
But other TikTok users thought Ms Bagot shouldn’t complain, suggesting passengers should expect not to rely too much on Jetstar because of its low airfares.
“It happens with all Australian airlines. You can just say you don’t want either and you’ll get a credit or a refund and can book a flight that works,” one said.
“They literally have no control over most of them,” a second commented.
One viewer wrote: “People need to realize it’s the unreliability that’s why [it’s] a low-budget airline. As if it would ever be reliable.
Ms Bagot’s experience comes weeks after other recent incidents involving Jetstar customers, including passengers stranded at Kansai International Airport in Osaka, Japan, for nearly 24 hours without a hotel room and a young couple who were forced to sit in vomit on their flight from Bali to Melbourne.
Recent government data also revealed that Jetstar had the highest flight cancellation rate of any Australian airline during the festive season, at 7.2%.
Daily Mail Australia has contacted Jetstar for comment.